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The FIRM® Customer Service
Below you'll find quick answers to the most frequently asked questions, as well as contact information for our customer service team.

To contact customer service:

Call: 1-800-725-9740
9:00 AM to 6:00 PM EST, M-F
Customer service is closed on weekends and holidays

Write to:
The FIRM Customer Service
PO Box 7780
Broomfield, CO 80021

Order Information:
Buy securely online - Click here
Mail check or money order to:
The FIRM Orders
PO Box 7780
Broomfield, CO 80021

Frequently Asked Questions

How do I order The FIRM products?
Click here to go The FIRM Store

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I just placed an order. How long will it take for me to receive it?
We do all we can to ship our orders as quickly as possible. Please allow at least 10 to 15 business days for your order to arrive.

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How is my order being shipped to me?
Most orders are sent via the United States Postal Service.

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Do you currently ship orders outside of the US?
We currently ship to US, Canada and US Territories only.

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How are shipping and handling calculated for my order?
There is a separate shipping charge for each product.

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Are there any additional charges for Canadian orders?
Please be advised that Canadian customers and other customers outside of the U.S. must add $4.95 per item to the cost of S&H and generally add 2 weeks additional transit time. In addition, Canadian orders must add GST.

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How do I request a refund or return?
Please call Customer Service. We will be happy to assist you.

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How do I cancel my FIRM Formula® Supplements Continuity Program subscription?
Please call Customer Service. We will be happy to assist you.

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What do I do about damaged or defective merchandise?
Please call Customer Service. We will be happy to assist you.

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If I order products from FIRMdirect.com, is my credit card secure?
Yes. FIRMdirect.com uses secure server sockets layer (SSL) technology, which is the industry standard protocol for secure Web-based communications.

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I forgot my password to The FIRM Believers Club, what do I do?
The Clubhouse login page offers online password retrieval. Your password will be emailed to you.

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I am having problems logging into The FIRM Believers Club, what do I do?
Click here for information on troubleshooting login difficulties.

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How do I cancel my club membership?
Please call Customer Service. We will be happy to assist you.

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How do I cancel my FIRM Formula® Supplements Continuity Program subscription?
Please call Customer Service. We will be happy to assist you.

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How do I add The FIRM to my email address book?
Adding The FIRM to your email address book depends on which type of email server you use. Click here for more information.

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